I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展開
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
During my brief experience I'd like to state the following:
- they'll be closing your VPS due to load issues without any noti...展開
fication. Sometimes those couple of hours to boot it up again really counts. That is, if you're aware.
- sudden suspension, starting chatting with abuse to understand the issue. After 10 or more e-mails of back and forth during which i provided clear answers to 1phrase/mail repeated questions, I realized that they don't even read your replies and certainly don't care about your time.
- prices are medium considering the quality of their services.
- embrace yourself with a lot of patience if you choose this provider.
Overall, unsatisfactory experience.
ASO was AMAZING in 2010. Great service, helpful people, pleasant interactions, and then all of a sudden in 2012 they started ...展開
going down. I realized they got acquired and it all makes sense now. They were run into the ground to cut corners and make a profit. The service got outsourced to India, the simple navigation of the site is out the window, and the site got FAR less reliable than it once was. Such a shame.