It took me a while to settle on this company because there were so many options out there. When I finally signed up I was gl...展開
ad I did. They have the best hosting in Europe and I wouldn't want to change. My site loads fast, it is affordable and when I do need to contact their technical support, they get back to me fast. I am very happy with my decision.
Absolutely awful. Do not organise hosting for your website with Fasthosts if you are a novice. I had one domain and yet they ...展開
enable me to set up x 4 hosting packages with them by mistake for that one domain. Upon contacting them to cancel, was told I had to continue paying the contract for all 4 for another 4 months until those contracts had ended - even though I hadn't used them. In addition, on the phone I was made to feel awful and chastised by the so called 'customer services support'. Never again!
I have a hosting plan with TMDhosting but I haven't been pursuing my website and cancelled the domain. Suddenly, I saw in my ...展開
email that they have charged my credit card for another year of hosting. I was shocked about it and upset. I inquired about it and requested that I be refunded for the following reasons:
1. It's difficult financial times during Covid. The money charged can greatly help us with more important expenses.
Their take: Its their rule. I said there is always an exception if your company has a heart, you would consider that. They said their clients want it auto renewed because they don't want downtime. I said, still, I am not same as all your other clients so you should consider. They never did.
2. They didn't remind us about it before the due date. I have seen articles online that talked about legal cases because companies needed to remind their clients before renewing even if they're on auto-renew. In my case, there wasn't any auto-renew options.
Their reply: It was in the contract. Who would read those long contracts? Does anybody do? I said if that was the case it should have been straightly said right from the start and that they needed to remind because obviously, I wasn't needing that hosting anymore. Still, they insisted.
I don't like the way they do this thing. I am going to use my hosting because it's gonna be wasted. I have to make another site just so it's going to be useful. However, if I need to go on with my site next year, I am going to move my website to another hosting company and would never use this hosting company again.