I've used WholesaleInternet in the past. I always used the 'Instant Dedi Service' and from that I always had a bad hard drive...展開
here and there and it would get resolved. One thing that I wish they provided was a backup service. I way of offloading your information so that you can restore your server easily, however they will plug in your old drive and allow you to copy the needed files and there support is very fast. One thing to note is there support is hardware only! This is an unmanaged service so don't expect to get the answer you're looking for if something isnt working the way you like.
I now use there custom dedi service and it is much better! They provide on the go upgrades and everything. I've been a customer for over 6 months and have not experienced many problem thus far.
I felt a need to post a review since all I keep seeing is bad reviews. I've had nothing but a good experience with Wholesale Internet.
I was a site5 customer since 2006. In 2017, a few months before my plan was scheduled to auto-renew for another two-year term...展開
, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.
What would you feel if you sign up for dedicated server and billing is failing again and again and every time it fails you ar...展開
e charged disconnection fee. Meaning Wholesaleinternet billing system from 90s is failing and each of that time you pay disconnection fee. Add to this long downtimes. Some of them were over 2 days. And finish it with worst customer support where they close tickets without any reply. That's what you get when you buy cheap unmanaged server from WholeSaleInternet. Our fault. No more WSI