Phone support is a life saver. I live in California and just signed up for A2. I call A2 at my nighttime when I'm designing, and the call is picked up...
immediately. Both my calls were answered by courteous, capable and knowledgeable reps in India and Philippines.
We've been with them for years and every time we need to get ahold of them (maybe once a year) we have a terrible time. I've been emailing, filling ou...
t forms, calling and have been "first in line" on their phone queue now and still can't get anyone to talk to. I'm just trying to update our credit card info. It shouldn't be this hard.
Total fail. I paid 2000$ for a MANAGED vps that was not managed for 4 days. The site was down, they couldnt set up 3 different php versions correctly ...
on 2 more addon domains for 4 days. Total dissaster. I fell really sorry that I paid for 2 years.