I have been hosted with fastcomet for over a year on a VPS server. I email them about twice a month to ask questions and they...展開
always reply within an hour, (at any hour of the day) but in most cases, they reply in 10 minutes. They don't hassle me for logs or screenshots, or anything else, they just handle my request quickly. Many of my requests, I could do myself in my control panel; they still do it and then show me how I can do it on my own next time. I'm spoiled by their service. My website that gets about 1000-2000 unique visitors per day, has never gone down.
I had previously used a2hosting for wordpress and it worked great. However, recently I tried to move my node/express website ...展開
from heroku to a2 and it got as bad as it could get. First of all It says it costs $4.90/month, but when purchased it, I had to, for someone reason, pay $7, thought I initially thought it'll be alright, later I realized It was only for the 1st month, and after that I'll have to pay $13/ month. That's straight cheating, I would've sued them if it had happened in a larger scale. And I think it's currently true for php/wordpress hosting as well.
Furthermore, documentation for node is very very bad, I was initially very gald as someone was giving node hosting at reasonable price, but hey nothing is free.