Our law firm website suffered a devastating hack. Our web development team was unable to resolve the issue so we hired numero...展開
us professional that could not get it up an running again. In a last ditch effort we called the tech department of A2 Hosting as the site was on their servers.
Here is where it gets good...
Within minutes of providing our support pin, we got technician Scott W. on the line to assist. He completely fixed the issue that crippled our site in about 15 minutes. The very issue that had us offline for over a week while paid technicians failed over and over. I was and still am utterly amazed and in awe. The value of his services was worth more from a financial standpoint comparatively than the cost of hosting a site on A2 for the next century.
...and it was all free simply because we placed our data on A2.
I could never thank this company enough. I could never thank Scott enough.
William, client for life.
Now company has changed his rules, Now money is everything for you. I Had purchased a plan before 3-4 months. Now company has...展開
removed plan and that plan is not available for new customers. While i purchased the plan , the executive told me that i will get all the benefits which will be available at the time of renewal. But now company is saying that they will not provide any discount either purchase a higher plan or renew it without any discount means at about double cost. its very frustrating. they are not ready to listen. They told me that I can change my plan, then they told me that you have to pay 25$ for changing the plan, again they told me that it was a mistake and no need to pay. Again they told me that there was a misunderstand I have to pay. again they told me that your 25$ fees is waived off. Are you playing with the customers ? Choosing A2 hosting is my big mistake.
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good val...展開
ue. Shame that all changed.
Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.