We just migrated our accounting firm's hosting and email services to CanSpace and would like to send our sincerest thank you ...展開
to their staff for making the migration so straightforward. There was no downtime at all during the migration process, and they helped ensure that the switchover for our staff was as painless as possible. We're also paying less than half of what we were before, when you factor in that we're paying in Canadian dollars now.
We have been with fastcomet for more than a year. Really very good support, not like other. They even give you suggestion on ...展開
how to secure or optimize your servers. All the support is very supportive. The 4 stars reliability is because of the maintenance schedule, which cannot be moved. Don't get me wrong, they do notify the schedule by emails, but they just cannot do anything regarding the schedule that has been set. But that is the only con. Other than that, their service and support is super. Especially Yordan G, who execute our Dedicated server upgrade within minutes, from the planned 2 hours timeframe. Even Ms. Hristina from the billing department can act so fast, that make it possible for the upgrade to take place within a short periode of time. Need advice about monitoring? Answered by Mr. Viliyan. Then, what's next? After you know about the monitoring system, but don't know how to proceed? Just ask in the ticket, and Mr. Ivan set it up for me. What? Don't know what is wrong that made your server slow? Mr. Todor help me to diagnose. Great support and solid team work when they are handing over the ticket.
Thank you guys for supporting us all this time.
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展開
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
They have limitation on everything! I am on highest shared plan, there's a limit on mailbox (4GB) although it's mentioned on ...展開
their sales page, but these people have a limitation on monthly bandwidth (100GB) too which is not mentioned anywhere, it just pops out every month, last time they told me that some crawler is eating away the bandwidth, but even after blocking it, the issue remains. At least put up a board saying that you have a limit on the resources, this is fraud man!