After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name...展開
is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh
Centurylink's customer service is so terrible that I would rather slam my fingers in a car door than have to call them. I rec...展開
ently tried to schedule an installation of Centurylink's internet service in my home. I had originally scheduled the installation for a Wednesday, but promptly discovered that the Wednesday was not open. I thought it might not be too hard to fix the problem because the representative I'd been speaking to promised that he would send me an email with my customer number, and I could simply reply to that. I never received the email he promised, and thus did not have my customer number. So, I called Centurylink to get the installation date moved, it took forever to get a hold of a human being (their electronic system didn't have options to accommodate my particular problem), spoke with a representative, who then transferred me to a different representative, who then said that he had moved the appointment to Friday for me. Two days later, I received a call from Centurylink confirming with me that the appointment was moved. On the Wednesday in question, I received a call from someone working for Centurylink saying that he was ready to perform the install and was trying to get a hold of me. I cancelled the so-called "service," because I have no intention of paying $60 per month for the torture of having to deal with such utter incompetence and poor customer-service.
Worse yet, I had previously been a Centurylink customer once before (you'd think I would have learned my lesson). During my first time with Centurylink, they told me the monthly price was going to be one thing, then started progressively sending me larger and larger bills each month with no explanation for why they were so high. When I called customer service and managed to get through to someone they fixed it for me and promised that it would never happen again. It happened again. And again. I might not have cared much about the billing problems if it weren't for the fact that customer service was so impossible to get a hold of. I think this charlatan company banks on that, knowing that they can charge their customers extra and up to a certain point the customers would rather just pay the extra money rather than have to deal with Centurylink "customer service."
Bah! They should pay US for what we go through to deal with their customer service. I hope this company either goes through a massive overhaul soon or simply goes under like it should. It is rotten, and there aren't enough hateful words in the English language to express how low my esteem for this company really is. There are only two ways I would EVER sign on with Centurylink again: 1. If I was offered a MASSIVE discount to make up for their poor service, or 2. If they underwent the affore-mentioned overhaul and fixed the issues with their customer service.
Was with IX hosting which migrated multiple accounts over to Site5. My needs are pretty straigh forward, so it's not like the...展開
re was any complexity involved. Despite this, it was bad from the get go. Communication was very poor. They did not provide any information on credentials to view my account or access cpanel even after it had migrated. I had to open a ticket to do this. Once I finally got access I had found that in migrating from IX, site5 elected to make my primary domain the secondary and secondary the primary. So it was not handled like two separate domains as it had been with IX. No rationale. No communication, they just choose to do this. The secondary domain was not important to me and I was going to let the domain lapse. However, I can't as it it the primary domain.
Not only that, when I brought up they had migrated this over backward, they indicated that the only way to remedy this was to remove both domains entirely and then bring them back in - but in the process I would loose all my email, which I know is nonsense. Then they followed it up with, "Why does it matter? You can currently access your data the way it is set up now." They also neglected to migrate over my ftp settings. I should have bolted right there and then, but I figured I was through the worst of it.
Fast forward two years and all of a sudden site5 starts blocking emails that are relayed from my mx filter. I open a chat. Its clear they have no idea what I am talking about and say they do not support mx filtering services. I mention that they were the ones to actually config my MX records for me as I was still locked out of cpanel and could not do it myself following the migration. I mention that it had worked fine for 2 years. Upon hearing that she then concedes that she needs to escalate and opens a ticket. I review the ticket and of all the information I provided detaling the issue was reduced to, "issues with receiving email."
So, I amend the ticket with all the info I had previously provided in chat. I also specify, as I had in the chat, that since my email was dodgy due to their blocking the ip, that they should communicate using an alt email address or phone number - both provided. They ignored this. I only knew that they had responded via checking in on the ticket. And the response was that I should just 86 the mx filter. No further explanation. It was very clear that they did not bother to read what I had provided, and the only way to contact is via chat or ticket, both of which yield no joy.
Knowing that my mxfilter would log delivery errors, I reached to the mxfilter provider. They confirm that one of their ips is being blocked by my host. Then - and here is the kicker - the host sent my mx filter provider a email indicating that they should not try to resend any of the 165 messages that the host server had rejected. These were clean ham emails, mind you.
So they will make bad decisions about your data on your behalf without informing you at all. They will be slow to respond, and you will have to follow up several times only to have them finally respond the one sentence that resolves nothing and reflects that they did not even bother to read the information provided.
Hence, I am now planning to migrate to a new host as the time to address what should be a straight forward issue now requires more of me that migrating to another host. My advice, if you are looking for a decent host, do yourself a favor and walk right on by site5. That is, unless you are into support that is commensurate with that you'd expect from an airline, Comcast, or ATT. It's like pulling teeth even after to spoon feed them all the detail and leg work to track down their issue.