Had some issues transferring a couple of domains from Godaddy, a couple were locked while some were just too new to transfer,...展開
but they were so helpful in explaining the entire process and getting everything done correctly in the end. The migration went smoothly and I haven't noticed any downtime on either my websites or the email accounts.
I have had a great experience with Host Gator so far. I purchased their hosting for my website design business (Pixel Perfect...展開
Web Design - www.pixelperfectwebdesign.com). They have been super responsive whenever I have had questions or needed their help on the backend. The quick chats on their website are super helpful. I have read a couple reviews about problems with their pricing, so if ...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
They have a cheater, liar and unprofessional support team! I don't recommend it! I recommend IONOS. Update: Their manager Ame...展開
lie G. called me and she gave me offer like refund. I wanted to delete this negative feedback. I saw on my account, they created two invoices and both invoices has same amount ($203.40). They said I have to pay it. After my payment they wanted to me refund $538.20. I emailed to her there is something wrong and she said "The second invoice was automatically created because the renewal was changed to 1 year as we discussed. It was not created when I emailed you or I would have deleted it myself." I immediately canceled that offer and I said I don't want any refund. You see that! I am right! They have a cheater, liar and unprofessional employees! Don't touch it! Stay away from this company!