We are hosting in Turkey and host 30.000 websites. We are working Myloc/Webtropia for years as reseller.
- Reseller su...展開
pport is very good. We solve all of our problems and very helpfull reseller team.
- Servers are very good and you can find any kind of servers without setup fee.
- Very good discount rates for resellers.
- We have online server panel and API to reboot and other functionalites to control servers.
The only disadvantage is support. Support is not bad but is not very good also. I am sure it will be better next years.
We have more than 150 servers and we are very happy to work with them.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展開
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Be Aware of MyLoc! I purchased a VPS on monthly subscription, and placed a cancellation request. But they said they can't can...展開
cel the server until next month, and forcing us to pay the due invoice to keep active the server until the next month cancellation date. They said the server has been automatically renewed for next month without even payment from our side (LoL!) And started arguing their nonsense terms and conditions! Nonsense company, wired policy! They live in 1910. Avoid it at any cost!