I am using their services for 8 years now and very glad I did. I appreciate many things even if the transition to the new (v5...展開
) version of their management tools took a lot more time than planned. There are promotions on various domain names every month. I think it is an excellent provider if you know at least a bit what you are doing. I enjoy the fact that it is not a mega-company as well and their customer support is very responsive.
I purchsed a domain name. They rejected my payment for no obvious reason. When I raised the issue with the support team. They...展開
told me to purchase it again. Also, they told me to upload my Photo ID (ID , Dirver's License etc). I'm wandering why would they require this?
Anyhow, I sent them my National Identity Card and still I'm waiting for them to complete the process. Here is the exact email I recieved
"Dear Gandi customer,
Thank you for your mail.
Unfortunately, we have not been able to complete your order as requested.
Note that you will need to start your order over again in order for it
to be once more entered into our database.
To avoid another issue we require a copy of a legal and valid photo ID
(passport, drivers' license, national ID card) of the person who has
been declared as the registrant/owner of your Gandi handle
You may send these documents to us in PDF or JPG format by replying to
We remind you that by agreeing to Gandi's contract, you committed your
contacts and yourself to always provide full, accurate and reliable
If needed, to know how how to change your personal data, please click on
this link : http://wiki.gandi.net/en/contacts/update
Gandi Abuse team
Site 5 has the worst customer service. You can only chat, not talk to a an actual rep. They have constant issues with email p...展開
roviders; at the moment, neither Yahoo, nor Gmail will accept our mail from them. This has effectively shut down our ability to do business. Yahoo and AIM have not worked for 4 months. Gmail has been a week, but is the majority of the email market. Every time I chat, this is the answer (direct quote) " I wish I could give you a time frame however, but I don't have any means of providing you a reasonably accurate outline." If they can't fix a problem, give a timeframe, or allow you to talk to someone who knows a status, then it's time to look elsewhere. I certainly am.