I can't even begin to tell you the extent to which my website(s)-- Yes, MULTIPLE because of mistakes by godaddy-- have been d...展開
owngraded and disintegrated because of this company's ignorance and recklessness. I honestly do not even know where to begin. Let me just say:I had one domain name, which disappeared, had to buy another one, then months later, my website was deleted by GoDaeddy for no apparent reason (they claimed there was no reason), purchased a THIRD package w a new domain name, only to find out my new domain was ALREADY TAKEN.
I am done with this company.
They offer 24/7 customer support and their representatives are exceptionally helpful; but they keep customers very VERY in the dark about the actual state of affairs of an individual's account. Do not be fooled by their all-the-time service, or their promotional deals, or warm demeanors. The customer service reps are very nice and this is NOT THEIR FAULT AT ALL! It is the company itself and its lousy output, service, and lazy attempt at maintaining a person's website as visible and EXISTENT.
MAYBE YOU HAD A GOOD EXPERIENCE. This is my own experience. But if you are thinking of joining, just take what i said into account; take it with a grain of salt of course because I am just one person.
I was a site5 customer since 2006. In 2017, a few months before my plan was scheduled to auto-renew for another two-year term...展開
, I switched my site to a cheaper plan. Site5 refunded the unused portion of my old plan; however, I did not realize until recently that they had never cancelled the billing for the old plan, and it renewed in 2018 for another two-year term even while my new plan for the same domain name was still active. My new plan also auto-renewed in 2019 for two more years. So for my last two two-year terms, I have been double-billed for the same website.
I was told via a site5 chat window that my old account could not be refunded while it is still active and was advised to place a cancellation request for my duplicate account, after which point a credit would be applied to my billing account. So that's what I did. When that request was processed, they cancelled BOTH plans and my web site ceased to function.
The following Monday morning I reopened a ticket and waited for a response. And waited. And waited. Finally, 66 HOURS later, I got a response. I was told that I had cancelled the wrong plan, that I should have cancelled the new plan instead, the one I had just renewed months earlier. Any mention of a refund is quickly met with a link to their refund policy, which essentially states NO refunds beyond the first 45 days for ANY reason. I can attest based on personal experience that "customer satisfaction" and "doing the right thing" aren't valid reasons.
So like many other site5 reviewers, I have noticed a decline in customer service the past few years. Their only support options are a ticket system or via chat window. It once was possible to call site5 and speak to someone local if an issue arose. Now, in their exact words: "As an Inbound Support Center, we do not provide a callback to our customers. I am sorry for it. We have discontinued the phone support."
One thing positive I will say about site5, their uptime is legitimately very good. Unfortunately, that alone isn't worth the slow and underwhelming support. There are too many other options. I switched to Complete Internet Solutions, which is not only cheaper with a price lock guarantee but provides quality customer service as well; my one issue was resolved via phone in less than an hour. I should have switched from site5 years ago.