There are always going to be instances with any host where the First Tier person you're dealing with simply doesn't know how ...展開
to help you, or maybe even doesn't want to take the time. I've had a few of those even at InMotion. But the vast majority of the time, the First Tier people want to be helpful, they are knowledgeable, and when they don't have an immediate answer they will do their best to get one from their higher tier technicians. The rare times I've had a problem that I knew was not caused by my own coding, I've been very pleased with their response time and their willingness to help. I've been with them since 2013 and I can recall only one time where the person blamed it on my code immediately without bothering to do any research. Of course it turned out that it **wasn't** my code -- it was a glitch in an htaccess file that was apparently caused by CPanel. I never touch htaccess so I knew it wasn't something that I'd done. The second person I talked with was much more helpful and he troubleshooted the file, told me the problem, and he fixed it himself. That is awesome service!
So, I did a bit of research. Checked things out. Picked HostPapa because they were a Canadian company, and reviews seemed to ...展開
be similar to all the others. I really want to support Canadian.
I looked at all their packages, and picked starter. I was running a simple mommy blog. Without affiliate links, sponsored posts, or ads. Even a simple basic free theme. So, starter seemed perfect. I had no plans to monetize or go viral. I was writing for friends and family. I’m also on a budget, from being on mat leave, so the cost fit perfect. I signed up for 3 years.
We had just passed our 30 day money back guarantee, and I got an email saying my website was using my shared server and putting other websites at being down. I had to email immediately, or else my website would be suspended. When I contacted, asking how I could be, with the small size of my blog (25 posts, averaged a couple visitors a day etc). Instead of helping me, they immediately tried to upsell me. To a tune of an extra almost $400. I responded, saying that wasn’t within my budget.
I was told to change my theme, remove any plugins, turn off commenting, and remove my social media. Which I had from the moment I started my Wordpress blog. Then they tried to upsell again, and threatened again with my site being suspended. I again said I couldn’t afford that. I simply got a “we can’t help you” and told I needed to switch, to a more expensive account, again.
After I dug deeper, into this up sell tactic, it seems to be a common theme. I am thoroughly disappointed. And mad at myself for missing that.
Maybe I am too new to this, and don’t understand the technical side. And, as a result, I either migrate somewhere else or else be bullied into a new plan. I can’t take these threats for the next three years. So, I’m at a real huge financial loss here. That a mom of three, on mat leave cannot really do. That is a lot of diapers and groceries. I am so disappointed.
I have been an Inmotion customer since 2009. There service used to be great. Those days are over.
Many so-called review site...展開
s give them a positive review only because they get a commission when people sign up. I wish they wouldn't mislead unsuspecting customers. Read reviews from actual customers to know what they are really like.
Inmotion Hosting is awful Webites seem to be down more often than they are up. The speed is much slower compared to other hosting companies in this price range. Hold times for dealing with customer service are ridiculous. Some of the reps are polite and helpful while others are complete a-holes. Either way, they never apologize for the problems they cause (which have become more and more frequent). If you're running a business, you don't have time to spend several hours per week dealing with these people and trying to get your site running.
I would strongly advise anyone against doing business with this company.