I am really happy dealing with Hostwinds, really regretting these days that I spent using other hosting services before.
Be very careful with h...
I will definitely not advice anyone to use this service. I will give them credit for being quick to attend to your queries (W...展開
HEN YOU START USING THEM). After a few months, they are very nonchalant with your problems and do not always respond ontime. Their servers are slower compared to the new experience I am having with Inmotion. Their pricing is deceiptful, becareful as most of the figures you see in their advertising only relate to a discount they provide on the first month, which is not advertised clearly but indicated by placing 50% off by it. However, the worst part of my experience was cancelling my services with them. After I had enough of them and realized I was better off elsewhere, I cancelled my vps of which I bought extra volume for on the vps account. Technically by cancelling your vps its virtually impossible to see the extra volume to cancel it, HOSTWINDS CONTINUED TO CHARGE me for the extra volume space, despite the fact the service was cancelled and despite the fact I couldn't access it to cancel it. How can you charge someone for extra volume when they service requiring extra volume is cancelled. More over this is a pay before play service, meaning that they service is not in use until it's paid for, yet they refused to let me avoid paying for it because they are crooks. I raised a dispute with paypal and then hostwinds decided to suspend my services until I undo my paypal dispute with them which i wouldnt. I messaged them to cancel all my services and all my accounts, I went through with their colleague via their live chat messages and did so. Yet they still continue to charge, refusing to give me access to the services in order to cancel it. If you chose to use them do so at your own risk. And if you are happy working with them at the start give it a few months before you review. Ive worked with bad hosting services, but their faults are understandable, what hostwinds did is nothing but a bitter form of extortion to subdue a leaving client.
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good val...展開
ue. Shame that all changed.
Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.